SERAPHIQ SUPPORT
Help and contact
Having trouble with the app? Find common steps below or contact Seraphiq.
Contact Seraphiq
Describe the issue, the steps that led to it, your device model and app version. Do not include passwords, health data or private conversations. If you send a screenshot, hide your personal information.
Signing in and accessing your account
Sign in with the method you used to create your account: email, Apple or Google. For an account with a password, use “Forgot password” on the sign-in screen. If you use Seraphiq without an account, avoid uninstalling the app before contacting us: your guest access depends on this device.
A page or conversation does not load
Check your Internet connection, then try again. Exercises and Seraphi’s replies need access to the service. Conversations with Seraphi require Plus or an active subscription trial. If the issue continues, include the affected screen and approximate time in your message.
Restoring a purchase
In Seraphiq Settings, open Seraphiq Plus and choose “Restore purchases”. Use the same Apple Account as the original purchase and the associated Seraphiq account. This recovers an active subscription; it does not start a new purchase.
Managing or cancelling a subscription
On iPhone, open your device Settings → your name → Subscriptions → Seraphiq. Apple shows your renewal date and cancellation options there. Deleting the app, your data or your Seraphiq account does not cancel your subscription.
Exporting your data
In Seraphiq Settings, scroll to the “Privacy” section and choose “Export my data”. The app prepares a JSON file to save from the share sheet, for example to Files on iPhone. Export is always free.
Deleting your data or account
In Seraphiq Settings, “Delete everything” in the “Privacy” section erases your application data. To also delete your signed-in account, choose “Delete account” in the “Account” section and follow the confirmation. These actions are irreversible and do not cancel a subscription. The privacy policy explains the scope of deletion and processing by our providers.
Requests about your data
For access or erasure requests and privacy questions, use our dedicated contact. If you can no longer open the app, describe the situation without sending sensitive data.
This contact is for help using the app and does not provide emergency assistance. In immediate danger, contact your local emergency services. Seraphiq Settings also includes resources for immediate help.